Return Policy and Procedure
Unless otherwise specified in the item listing on our website, on the receipt or packing slip, or in the following terms, we will accept qualified and conforming products for exchange or refund within 30 days of the original purchase date.
To qualify for return, all products require a Return Authorization (RA) number prior to being returned, must be 100% complete, in the same condition as when sold, and in the original packaging as provided by the manufacturer. All packing materials, manuals, CDs, blank warranty cards, and other accessories and documentation must be included. Kits and other items assembled after purchase must be unassembled and returned in the manufacturer's original packaging. All returns will be inspected, and products found to be non-conforming will be rejected or subject to a restocking fee at our sole discretion.
Consumables (wine kits, beer kits, cider kits, dextrose, malt, grape juice, etc.) are not returnable for any reason once their packaging or outer wrapping has been opened. Support and replacement for these products are available exclusively through the respective manufacturer or supplier. Please make sure you verify all specifications and compatibility before purchasing.
Items purchased within a bundle are held within the return guidelines for the individual item as specified in the individual item's listing and in these terms.
Non-qualified returns and Restocking charges
Non-qualified and non-conforming returns are not included in our return policy and, if returned, will be rejected or subject to a restocking fee of up to 25% at our sole discretion.
All returned products will be thoroughly inspected, and a determination will be made if eligibility and conforming requirements are met. Please verify the product you are returning meets the below guidelines and qualifies for return to avoid any delay in, or denial of, processing your return. If a non-conforming product is accepted for return, we reserve the right to charge a restocking fee of up to 25% at our sole discretion. Return processing may take up to 5 business days from the time your product is received.
- Products must be in the original manufacturers packaging and shipped securely
- Products must be complete with any standard certification labels (UL listing, capacity, brand name, UPC code) originally placed and not tampered with.
- The product serial number, or any similar identification number, must match the serial number on the package or invoice (we maintain serial number tracking).
- Products must be free from damage of any type, including but not limited to dents, scratches, cracks, abuse, defacement, or indication of removed screws, fasteners, or seals.
- Products so labeled with a security seal must have the seal intact and not tampered with.
Return Authorization Number
Returns will not be accepted without a valid Return Authorization Number (RA). Unless otherwise specified in the item listing on our website or in our return policy, you may request a return authorization number (RA) within 30 days of the original purchase date. RA numbers expire after 30 days, but we encourage you to return the product as soon as possible. Any return we receive without a valid RA number will be documented, rejected, or subject to a restocking charge at our sole discretion.
For your protection, we recommend that you insure your return and use a traceable carrier that can provide you with delivery confirmation. We shall not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse will be paid by the customer, and are non-refundable. At our discretion, we may reimburse shipping charges related to the return or exchange of defective products inside CANADA only.
In the event that the product you are returning does NOT meet the requirements described in this document, we will photograph the merchandise and packaging, and prepare a detailed summary of our determination as to why the return was denied, the product(s) will be deemed not eligible for return and will be returned to you. If we, at our sole discretion, decides to accept a non-qualified item for return, a restocking fee of up to 25% will be assessed.